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Money Adviser - Business Debtline

Salary Circa £35k
Location Birmingham
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Money Adviser – Business Debtline

Location: Birmingham (Hybrid)

Salary: Circa £35,000 per annum (Inclusive of shift allowance) plus pension

 

The Vacancy

Closing date: 29th October 2023

Telephone interviews: Weeks commencing 12th 16th and 23rd October 2023

In person interviews: Week commencing 30th October 2023

To commence January/February 2024

You must be able to work a shift pattern between our service hours of 9am – 8pm.

We also have part time roles available working a minimum of 27.5hrs a week.

Are you self-motivated? Do you have high resilience? Are you empathetic with outstanding customer focused communication skills? Then we have the role for you!

We are looking for exceptional new colleagues to join our team and provide free debt advice to small independent businesses.

Business Debtline is a debt advice service run by the Money Advice Trust, an independent charity founded in 1991 to help people across the UK tackle their debts and manage their money with confidence. We are a free debt advice service for the self-employed and small businesses in England, Wales and Scotland.

As a debt adviser, you will provide advice, support and money management help to small businesses and people that are self-employed to help them take control of their debts. You will help callers form a business and household budget, prioritising both their business and personal debts and help to identify workable solutions, working in compliance with the Financial Conduct Authority regulations.  The productivity targets you need to achieve are challenging so you will have ideally worked in a busy, target driven environment before.  You will be an articulate communicator and will possess the ability to deal regularly with vulnerable clients who may be experiencing poor mental health or who are at risk of suicide.

We offer full training and extensive support and you must be able to commit to training full time for the first 24 weeks of employment.  Training will be conducted in the Birmingham office and at home.  After training you will move to office / hybrid working.

You will be responsible for:

  • Identifying cases where a debt solution may be appropriate and explore all relevant options with clients
  • Creating and maintaining client records, ensuring that information is accurate at all times
  • Adhering to internal processes for information management
  • Providing advice and assistance to self-employed and small / micro businesses with debt across a range of delivery channels, as required.
  • Managing a considerable number of calls per day.

What we are looking for:

  • Resilient, with the ability to work under pressure, whilst meeting productivity and quality targets
  • A high level of IT proficiency including Microsoft Office
  • Proven experience in a telephony customer service role within a contact centre
  • Strong administration skills
  • Knowledge / experience of money advice processes, legislation and practice would be desirable.

What we offer in return:

  • 29 days annual leave plus bank holidays
  • A contributory pension scheme
  • Generous life insurance
  • Healthcare cash plan
  • Free on-site gym
  • Enhanced maternity leave
  • Long service awards

We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds.

We are a national charity helping people across the UK to tackle their debts and manage their money with confidence.

For more information, please click here.

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